PeopleMetrics | CX Blog | Sean McDade, PhD

Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or...

I am thrilled to announce that PeopleMetrics has acquired The Melior Group. The Melior Group provides market research services,...

High-impact customers require a different experience than the masses. Yet, the CX industry largely has treated them the same as...

I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR). This is our first...

No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program -...

Listen or Die author Sean McDade, PhD explains the differences between B2B and B2C Voice of the Customer (VoC) programs.

There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...

These 5 CX strategies provide the biggest impact or provide the most insight on driving CX excellence.

Why include video in your surveys? Capturing how your customers feel after their experience will yield insights that you could...

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