The 5 Advantages of Custom Research Panels
Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or...
How to Get Started with Customer Experience Research Now
Customer experience research ensures your CX program stays up-to-date with your customers’ needs. Learn how to start a customer...
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The Melior Group Joins PeopleMetrics!
I am thrilled to announce that PeopleMetrics has acquired The Melior Group. The Melior Group provides market research services,...
Improving Customer Experience in Banking: 7 Promising Trends
Creating experience in banking is constantly evolving. Stay up to date with competitors by exploring these seven promising CX...
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Closed-Loop Customer Feedback: How to Drive Real CX Results
If you want increased customer retention and happier customers, explore this guide to learn the five characteristics of a...
What’s a Customer Journey Map? Template & Crash Course
This introductory guide to customer journey mapping will give you everything you need to know to start driving serious CX...
Customer Advisory Boards (CABs): Frequently Asked Questions
Customer advisory boards (CABs) will help you gather invaluable feedback, increase customer loyalty, and give your business a...
What is Customer Experience? Complete Introduction to CX
Customer experience (CX) has quickly become a key differentiator of leading businesses. Learn all the essentials with our complete...
3 Trends in CX, High-Impact Customers and PeopleMetrics Update
High-impact customers require a different experience than the masses. Yet, the CX industry largely has treated them the same as...