Closed-Loop Customer Feedback: How to Drive Real CX Results
If you want increased customer retention and happier customers, explore this guide to learn the five characteristics of a...
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Our Top Ten Customer Experience Blogs of 2015
In this annual round-up, we're listing the top ten customer experience blog posts for the PeopleMetrics Customer Experience...
What's the Difference Between Customer Satisfaction & Customer Effort Score?
Let's look at customer satisfaction metrics and customer effort score, and suggestions for using each customer experience metric.
3 Reasons Why Customer Understanding Matters for Customer Centricity
Before you take off running with customer feedback management, get a grip on customer understanding and CX strategy.
How to Evolve Banking Customer Experiences for Survival
Banks have to adapt to improve customer experience and survive. Here are questions to ask when building a customer experience...
An Argument for Mobile-Friendly Customer Experience Surveys
Are your customer experience surveys mobile-friendly? Find out how having mobile-friendly customer experience surveys can help...
How to Win a Customer Experience Award
PeopleMetrics congratulates Michelle Morris of Crowe Horwath LLP for winning a Customer Experience Day 2014 Impact Award.
Six “Zerbsisms” For Voice of the Customer Success
Advice from a fearless leader in UMB’s quest to create the Unparalleled Customer Experience using Voice of the Customer.
Are Cable and Satellite TV Providers Changing Their Poor Customer Experience Image?
Cable and Satellite providers have traditionally struggled to engage customers compared to industries like retail, casual dining,...