What to Look for in Customer Engagement Feedback Tools
Tips for selecting a good customer experience consultant to handle your customer feedback.
Negative Blog Posts: A Gateway to Improve Customer Engagement
After you get over the initial sting, negative blog posts can serve as a good tool for customer feedback and customer retention.
5 Tips for Improving Customer Survey Response Rates
In consumer research, low response rates can throw off an entire research project. Boost customer feedback response rates using...
Customer Engagement: Calculating the True Cost of a Lost Customer
Customer satisfaction is influential to the success of your business. Here's what it costs to lose a customer.
Don't Drop The Ball On Customer Surveys
Many companies drop the ball on following up after customer surveys.