Tips for Using Voice of the Customer in Performance Reviews
Voice of the Customer can give you another avenue for improving performance reviews and engaging employees.
The Mechanics of Customer Experience (and Three Lessons)
A trip to the mechanic turns into a lesson on customer experience strategy.
Two Ways to Measure and Leverage Data for Amazing Customer Experiences
To avoid data frustration and to re-enforce customer centricity, collect customer feedback and focus on singular, simple actions.
Beer: Your Recipe for Customer Engagement
A homebrewer's perspective of Philly Homebrew Outlet's unique approach to customer engagement.
Constructing the Mobile-Friendly Customer Feedback Survey: A Guide
Here are some of the finer details of designing mobile-friendly customer feedback surveys.
A History of Brand and Customer Experience (Part 1 of 2)
A short history of brand reputation and customer experience, and how PeopleMetrics approaches customer experience strategy with...
An Argument for Mobile-Friendly Customer Experience Surveys
Are your customer experience surveys mobile-friendly? Find out how having mobile-friendly customer experience surveys can help...
3 Telltale Signs Your Customer Experience Incentive Program May Be Broken
Designing an informed and focused incentive program is a key part of a good customer experience strategy.
Lessons You Can Learn About Customer Experience (For Free) From Your Employees
Talking with the 2014 Brand Ambassadors about what learn from your employees through employee satisfaction surveys, or just a...