Customer Experiences Are Improving, Can You Keep Up?
One trend has been emerging clearly from the analysis of our 2013 MECx study – customer experiences are getting better.
Could You Compete Against a Customer Experience Giant?
A few questions and actions for how to create a customer experience strategy that can hold up to a customer experience giant.
Using Customer Feedback to Avoid the Ivory Tower Trap
You know a great customer experience is important, but how should that influence the big picture customer experience strategy.
Using Insights to Operationalize Customer Feedback
This series highlights individuals from PeopleMetrics and how they contribute to customer experience strategy and customer...
Using Strategic Planning to Operationalize Customer Feedback
Zoe Kasper, Director of Client Experience at PeopleMetrics, shares how her group uses strategic planning to embed Voice of the...
Using Voice of the Customer Software to Operationalize Customer Feedback
Behind the scenes with PeopleMetrics Application Engineering team and examining how they help clients deliver better customer...
How Voice of the Customer Software Can Improve Marketing Agility
This “marketing agility” trend within the pharmaceutical industry is bringing companies one step closer to a Voice of the Customer...
Three Quick Wins for Your Voice of the Customer Program
If you're using Voice of the Customer software, here are three actions you should be taking with your customer feedback management.
Making the Customer Experience Vision a Reality in the Pharmaceutical Industry
A primer for successful customer experience strategy in the pharmaceutical industry.