Brand Ambassador Award Winners for 2011
PeopleMetrics' 2011 Brand Ambassador Awards highlight 6 individuals who create Customer Engagement through extraordinary customer...
The Driving Factor of Engagement among Restaurant Clientele
Wondering how to improve customer satisfaction in your restaurant? Read this article to learn how restaurants performed in one...
Bringing Customer Satisfaction Experience Research to Front-Line Employees
Learn how to build customer engagement by sharing client satisfaction survey results across the organization, from c-suite...
Effort: Moving Consumers from Loyalty to Customer Engagement
Not all feedback management products consider the importance of the employee in customer satisfaction metrics. Learn the role...
Why the Ritz-Carlton is #1 in Customer Engagement
Ritz-Carlton has good customer engagement. They have high customer retention, effort, advocacy, and passion.
Creating Brand Ambassadors through Recognize Alerts
Studies of customer satisfaction won't help unless you actually apply what you learn. Learn how to set up a Brand Ambassadors...
Creating a Customer-Centric Organization
How customer engagement and employee engagement work to create customer-centric culture.
3 Techniques for Customizing Customer Service
Learn more about how to improve customer service satisfaction through ongoing measurement.
Bridge the Employee & Customer Engagement Gap with Positive Psychology
A look at how positive psychology can help you bridge the customer engagement and employee engagement gap.