The Link Between Employee Engagement and Customer Engagement
PeopleMetrics measures employee engagement using four metrics to help your company improve customer experience.
Why Acting on Employee Suggestions Boosts Employee and Customer Engagement
Employee suggestions are a great source for customer engagement suggestions.
A Manager's Role in Customer Engagement
Managers serve an important role in keeping up any company's customer engagement efforts.
Combating Miscommunication in the Workplace for Customer Centricity
Miscommunication can be a severe performance drain. Here are six tips to fight miscommunication in the workplace for customer...
Thoughts on How Customers See your Employees
Let's examine the importance of authentic employee engagement on customer engagement.
Using Customer Engagement Management to Create a Culture of Accountability
Measuring customer engagement and employee engagement can help you build a customer-centric culture at your company.
Negative Blog Posts: A Gateway to Improve Customer Engagement
After you get over the initial sting, negative blog posts can serve as a good tool for customer feedback and customer retention.
Costco Case Study: Employee Passion Increases Employee Retention and Customer Engagement
The emotional connection that employees have to companies positively affects customer engagement.
Enterprise Feedback Management: Can It Help Your Company Grow?
Here's a little piece about enterprise feedback management as they gain popularity.