5 Insights from Our 2016 Study on Customer Experience for Banks
Our research into banking customer experiences
Customer Experience Best Practices: Thoughts on Mobile Design
In this post, we're taking a look at some customer experience best practices and customer experience strategies in mobile design.
Our Top Ten Customer Experience Blogs of 2015
In this annual round-up, we're listing the top ten customer experience blog posts for the PeopleMetrics Customer Experience...
Customer Experience Best Practices: How to Retrain Your Customers
Learn how thinking about the prospect experience and the entire customer experience can help customer retention during times of...
4 Tips to Boost Conversions and Customer Retention on Cyber Monday
Here are four data security tips to increase your Cyber Monday conversions and improve customer retention throughout the holiday...
How to Improve the Customer Experience: 3 Tech Questions
Here are three questions that can help you figure out how to improve the customer experience with technology.
What's the Difference Between NPS and Customer Engagement?
Let's look at the difference between Net Promoter Score and customer engagement metrics, and when to use them to improve customer...
What's the Difference Between Customer Satisfaction & Customer Effort Score?
Let's look at customer satisfaction metrics and customer effort score, and suggestions for using each customer experience metric.
A Trip to Staples: Why Employee Experience Matters to Customers
The employee experience impacts the customer experience. Learn what a trip to Staples taught me about employee engagement and...