5 Characteristics of Closed Loop Customer Feedback Management
If you want increased customer retention and happier customers, know the 5 characteristics of a closed-loop customer feedback...
Customer Experience and the CMO Agenda
How we think customer experience strategy can fill in some of the gaps in current marketing capabilities.
Five Ways a Customer Experience Strategy Will Ensure Customer Feedback Success
There are five ways a customer experience strategy will ensure the success of your closed-loop Voice of the Customer software.
How to Build Customer Experience Awareness across the Organization
Smart customer experience strategy involves customer feedback management that shares feedback with everyone.
Six Steps for Taking Strategic Action on Voice of the Customer (VoC) Feedback
Taking strategic action on Voice of the Customer survey results is integral to achieving customer experience transformation.
Advice from a Customer Experience Practitioner About Customer-Centric Cultures
Tips from Jeff Valentine about how to improve customer experience and create a customer-centric culture.
Getting the Customer Experience Work Done
The following are the four phases we have observed in getting the customer experience strategy implemented.
The New Reality of Customer Experience Care
Instead of focusing on higher customer satisfaction scores alone, work on customer experience, employee engagement, and better...
Earn the Right to Customer Feedback and Insight
Here are four things to remember before sending client satisfaction surveys, to make sure your customer feedback is earned.