PeopleMetrics LIVE! | Customer Experience Episode#21
No matter what industry you are in, creating an easy and frictionless experience for your customers is the ultimate goal. Creating a frictionless experience will determine whether your customers become loyal promoters or irate detractors of your company band.
In this session of PeopleMetrics LIVE!, our CX industry experts will discuss how you can intentionally create, best measure & proactively improve the ease of the experience you deliver to your customers. We’ll present clear actions items you can implement into your CX efforts to ensure the satisfaction of your customers never falls through the cracks.
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
○ ○ ○
Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.
Discover our award-winning Customer Experience (CX) blog
Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
○ ○ ○
FOLLOW US ON SOCIAL!
YouTube | LinkedIn | Twitter | Instagram | Facebook
○ ○ ○
Frictionless experience, customer expectations, customer needs, cx measurement, promoters, detractors, customer loyalty, nps, customer churn, churn reduction, customer experience measurement, b2b, b2b voc, b2b customer voice, b2b voice of customer program, customer centricity, why customer centricity matters, experience management company, experience management system, cx, cx strategy, cx culture, customer experience industry, cxm, voice of the customer, cx program, cx program design, cx strategy framework, customer retention, client retention, customer needs, peoplemetrics, peoplemetricslive
