How to Balance Intuition in Customer Experience Management and Sales
Customer and prospect feedback can bring objectivity in customer experience management, as well as new opportunities for sales...
An Inside Look at the Customer Experience Strategy of Mercedes-Benz
A Q&A with Joseph Michelli, whose recent book covers the customer centricity and ongoing customer experience strategy at...
Our Top Ten Customer Experience Blogs of 2015
In this annual round-up, we're listing the top ten customer experience blog posts for the PeopleMetrics Customer Experience...
REI and Balancing Sales and Customer Experience Improvement
How outdoor retailer REI's dirty laundry relates to the difficulties of improving customer experience and real customer centricity.
3 Sales Performance Management Benefits of Getting to "No" Quickly
Our sales management software uses predictive sales analytics to help you gauge the likelihood of each deal closing. Improve the...
6 Simple, Powerful Tools for B2B Sales Management
Want sales management tools and software that are actually useful? Check out this list of 6 B2B sales experience all-stars.
What Do Customers Secretly Say About Your Customer Experience?
Even though you won't hear feedback from most of your customers. you can still influence what they tell others about your customer...
Customer Experience Strategies: The Impact of Working Together
When you want to create better customer experience strategies, building a customer-centric culture is crucial. Here are 4 ways to...
Be Mine: Client Feedback, The Secret to Successfully Closing a Sale
Prospects want to be heard, so improve your sales process. Learn how today.