What Geology Can Teach Us About Customer Experience Strategy
How to combat the forces eroding your customer experience management and create a strong customer experience strategy.
Two Ways to Measure and Leverage Data for Amazing Customer Experiences
To avoid data frustration and to re-enforce customer centricity, collect customer feedback and focus on singular, simple actions.
A History of Brand and Customer Experience (Part 1 of 2)
A short history of brand reputation and customer experience, and how PeopleMetrics approaches customer experience strategy with...
An Argument for Mobile-Friendly Customer Experience Surveys
Are your customer experience surveys mobile-friendly? Find out how having mobile-friendly customer experience surveys can help...
A Christmas (Customer Experience) Story
A poor customer experience with Teleflora leads to customer loyalty with a local flower shop.
What a Supernatural TV Show Can Teach You About Online Customer Experience
Misha Collins from Supernatural is an example of how to use social media to improve customer experience.
3 Telltale Signs Your Customer Experience Incentive Program May Be Broken
Designing an informed and focused incentive program is a key part of a good customer experience strategy.
How Customer Trust Defines Customer Experience
What a tailor can teach you about customer experience strategy and customer loyalty.
How to Win a Customer Experience Award
PeopleMetrics congratulates Michelle Morris of Crowe Horwath LLP for winning a Customer Experience Day 2014 Impact Award.