Disappointing Social Media Feedback Management: A Cautionary Twitter Tale
Do you want to learn more about social media feedback management? Here is an example of poor customer experience strategy and how...
Humanizing Business: What Do You Believe?
Here are suggestions to humanize your business, as you work to build customer-centric culture and manage the customer experience.
What Came First: Customer Engagement or Customer Feedback?
Customer feedback can actually create customer engagement. Learn how we found proof of ROI for Voice of the Customer software.
Six “Zerbsisms” For Voice of the Customer Success
Advice from a fearless leader in UMB’s quest to create the Unparalleled Customer Experience using Voice of the Customer.
How Customers Wish Banks Would Improve Customer Experience
In the 2013 MECx study we asked customers about what they wanted most from banking customer experiences.
Using Customer Feedback to Avoid the Ivory Tower Trap
You know a great customer experience is important, but how should that influence the big picture customer experience strategy.
Using Insights to Operationalize Customer Feedback
This series highlights individuals from PeopleMetrics and how they contribute to customer experience strategy and customer...
Using Strategic Planning to Operationalize Customer Feedback
Zoe Kasper, Director of Client Experience at PeopleMetrics, shares how her group uses strategic planning to embed Voice of the...
Using Voice of the Customer Software to Operationalize Customer Feedback
Behind the scenes with PeopleMetrics Application Engineering team and examining how they help clients deliver better customer...