Ouch, My Pride (or “Tips for Handling Harsh Customer Feedback”)
Customer feedback can be harsh. But if you want to improve customer experience, then you'll have to be prepared to hear the worst.
Three Reasons You Need Feedback to Fix Your Customer Experience
When you ask for customer feedback, be prepared to respond appropriately. Here are 3 reasons why feedback is crucial to your...
Stop Getting in the Way of Customer Experience [Free Assessment]
Sometimes, to improve customer experience, it's less about customer experience strategy and more about getting out of the way.
Mastering Customer-Centric Culture: The 5 Essential Disciplines
Customer-centricity is a priority for customer experience leaders in 2015. Learn the five essential disciplines of mastering...
How Customer Experience Depends on Listening and Responding to Customer Feedback
A great customer experience strategy requires both a company and its customers to leave behind any baggage and enter a circle of...
Voice of the Customer Gets a Makeover for 2015
We're updating our Voice of the Customer software platform based on customer feedback.
How to Start Collecting Customer Data
Not sure what customer data to collect or how to start? Here are a few things to consider as you evolve your customer experience...
How to Create a Customer Experience Moat: Lessons Spotify and Uber
Spotify and Uber's new partnership is a great example of building a moat to keep your customer experience fresh and your...
Tips for Using Voice of the Customer in Performance Reviews
Voice of the Customer can give you another avenue for improving performance reviews and engaging employees.