Surviving the Cord-Cutting Trend: 2 Ways to Compete with Compassion
How B2B telecommunications companies can survive cord-cutting by improving customer experience.
Text Analytics for B2B: 3 Ways to Find the Actionable Needle in the Digital Text Haystack
Text analytics has been through some ups and downs, but B2B and B2C companies can use it to optimize their customer experience.
3 Easy Ways to Keep Your Company and Culture Customer Centric in 2014
Building a customer-centric company and a customer-centric culture takes vision, planning, determination, and teamwork, but the...
Humanizing Business: What Do You Believe?
Here are suggestions to humanize your business, as you work to build customer-centric culture and manage the customer experience.
Humanizing Business: One Employee, One Customer, One Conversation at a Time
Humanizing business is an important customer experience strategy in a world of advanced technology.
Are You Listening in the Right Places and Getting Employee Feedback?
You’re listening to your customers. But are including employee feedback in your customer experience strategy?
Without a Compass, Will You Reach Your Customer Experience Destination?
One of the most difficult parts of any customer experience strategy is setting and agreeing on a direction.
Capture a Greater Wallet Share With B2B Telecommunications Customer Experience
Creating customer engagement and customer experience strategy starts with people first in the B2B Telecommunications industry.
Six “Zerbsisms” For Voice of the Customer Success
Advice from a fearless leader in UMB’s quest to create the Unparalleled Customer Experience using Voice of the Customer.