PeopleMetrics LIVE! | Customer Experience Episode#20
In this session of PeopleMetrics LIVE!, our special guest speaker Adelbert Spaan of First American Bank joins us to discuss crucial insights from running customer experience programs over the years. We explore best practices related to the design & management of customer feedback programs in the banking space and the 3 key lessons from over 20 years of experience.
- Touchpoints matter
- What customers really want
- Problem Resolution can make or break your NPS
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
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