PeopleMetrics LIVE! | Pharma CX Episode#22
Patient Support Services act as the “bridge” between Physician CX & Patient CX. Like college textbooks, drugs are “directed consumer goods.” Patients buy drugs, but physicians prescribe them. Both need to have a positive customer experience for pharma manufacturers to be truly customer centric.
In this session, our industry experts Dr. Richard Vanderveer, PhD and Dr. Sean McDade, PhD discuss their current groundbreaking research around the experience that physicians want to have from pharma in 2022 and beyond. They will also discuss how patient support programs are becoming key to delivering a superior physician CX.
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
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Our Pharma CX solutions are designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services.
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