#CXSecrets: Use Your VoC Program to Quickly Answer Strategic Market Research Questions
PeopleMetrics Founder & CEO Sean McDade explores how market researchers are leveraging Voice of Customer programs to quickly...
#CXSecrets: Collecting Feedback IS a Touchpoint
PeopleMetrics Founder & CEO Sean McDade reminds CX leaders that collecting feedback from customers is a touchpoint in and of...
#CXSecrets: Don't Limit Feedback Opportunities
PeopleMetrics Founder & CEO Sean McDade advises companies to expand possibilities for customer feedback across multiple channels...
#CXSecrets: Use Internal Benchmarking to Quickly Enhance CX
PeopleMetrics Founder & CEO Sean McDade explains how to use internal benchmarking within your company to quickly enhance customer...
#CXSecrets: CX Leaders Shouldn't Focus on Managing Feedback Systems
PeopleMetrics Founder & CEO Sean McDade explains why CX leaders need to focus solely on improving the customer experience, and...
#CXSecrets: Not measuring CX is like not counting your money
PeopleMetrics Founder & CEO Sean McDade explains why not measuring customer experience is as crazy as not having a finance...
#CXSecrets: The Importance of Aligning CX with Marketing
PeopleMetrics Founder & CEO Sean McDade explains the importance of aligning Customer Experience (CX) with Marketing, and the risk...
#CXSecrets: Keeping a CX Mindset
PeopleMetrics Founder & CEO Sean McDade explains the importance of thinking like a high-end hospitality organization - even if...
Introducing #CXSecrets with Sean McDade
Sean McDade introduces CX Secrets, a video series featuring exclusive bonus materials from his book, Listen or Die!