Collecting customer feedback is one thing. Measuring & managing that customer feedback is quite another! If you want to be...
3 strategies to help you turn your customers into promoters, starting with Net Promoter Score (NPS) - a universal metric that...
Reviewing the main differences between transactional and relationship surveys. Plus, how to use both types of surveys to improve...
In this session, we show you 3 different ways to get the most out of unstructured customer survey comments within the...
Strategies to maximize customer survey response rates and how to deal with low survey response rates as you're building your CX...
Learn about the latest changes to PeopleMetrics and how they affect your team.
Reflections on lessons learned from the pandemic and inspiration for business leaders and entrepreneurs as we kick off 2021.
