Customer Experience

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Activate CX Insights with full program design, implementation and best-in-class technology with real-time results. Relationship and Transactional CX surveys include strategic reports written by a CX expert. Add employee experience surveys for a complete picture.

 

 

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Pharma Customer Experience

Pharma Customer Experience

Measure and improve the Pharma customer experience (patients, physicians, HCPs, caregivers) in both commercial (patient services, salesforce effectiveness) and clinical settings. Pharma Customer Experience, written by PeopleMetrics CEO Sean McDade, is the pioneering book in this space.

 

 

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Strategic Market Research

We harness the thinking of our experienced consultants, reporting not just the results of the study, but provide the insights for what it actually means to you and your organization.

 

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Custom Research Panels

Activate insights via a custom panel of respondents that are available for feedback whenever you require. Partner with PeopleMetrics to create and execute an annual research plan that maximizes the ROI of your panel.

 

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The Webinar Series

Watch the latest webinar episode!

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Browse the latest from our Blogs

Written by customer experience experts who live & breathe CX and Research every day

 

Custom Panels Blog

The 5 Advantages of Custom Research Panels

The 5 Advantages of Custom Research Panels

Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or prospects....

Pharma Customer Experience (CX) Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Strategic Marketing Research Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

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