PeopleMetrics LIVE! | Customer Experience Episode#15
The end of 2021 is quickly approaching, but do you have your CX plan in place for 2022? It’s time for CX directors and managers to meet with their teams to review the current customer experience metrics and create action plans for the upcoming new year.
In this session, our customer experience management experts will take you through a 3-step customer experience framework (with downloadable PDF!) to evaluate your Voice of the Customer program and help determine how you can plan your CX strategy in the new year to keep driving customer-centricity and organizational alignment at your company.
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PeopleMetrics LIVE! is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Tune in for short, casual conversations Tuesday's at 2:00pm ET.
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Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.
Discover our award-winning Customer Experience (CX) blog
Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
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