PeopleMetrics LIVE! | Pharma CX Episode#14
Patient support programs provide vital services to the patients they serve by meeting the core needs of financial and physical access to medicine. However, patients today have more expectations from their support programs, and our research shows that there are 2 key needs patients have beyond basic access.
In this session, we’ll discuss these 2 needs that patients are starting to expect from their support programs, but many programs are failing to meet. We’ll share how you can collect feedback from your patients to find out how well you’re currently meeting their needs on these 2 and where you need to improve.
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PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our short, casual conversations hosted Tuesday’s at 2:00pm ET.
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Our Pharma CX solutions are designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services.
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