Why do employees need to care about customer experience?
What roles do employee experience and culture play in getting employees to care about customer experience?
Where do you start if your employees don’t care about customer experience?
In this edition of PeopleMetrics LIVE!, we talked about why some companies’ employees care about CX and others don’t, and provided some practical tips and guidance on how to start getting your own employees to care about and understand the importance of delivering an excellent customer experience.
○ ○ ○
PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX and more. Tune in for short, casual conversations every Tuesday and Thursday at 2:00pm ET.
#EX #EmployeeExperience #EmployeeEngagement #CX #Event #Meeting #Discussion #Employee #Experts #Survey #Experience
