Survey participation is a key part of an effective Voice of Customer (VoC) program. How do you ensure a high response rate? There are various best practices for getting customers to take surveys, from incentive programs to strategically designed survey reminder emails.
In this session, we share strategies to maximize customer survey response rates, and also discuss how to deal with low survey response rates as you're building your CX program.
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PeopleMetrics LIVE! is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Tune in for short, casual conversations every Tuesday at 2:00pm ET.
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