Creating Brand Ambassadors through Recognize Alerts
Studies of customer satisfaction won't help unless you actually apply what you learn. Learn how to set up a Brand Ambassadors...
Creating a Customer-Centric Organization
How customer engagement and employee engagement work to create customer-centric culture.
Bridge the Employee & Customer Engagement Gap with Positive Psychology
A look at how positive psychology can help you bridge the customer engagement and employee engagement gap.
The Link Between Employee Engagement and Customer Engagement
PeopleMetrics measures employee engagement using four metrics to help your company improve customer experience.
Why Acting on Employee Suggestions Boosts Employee and Customer Engagement
Employee suggestions are a great source for customer engagement suggestions.
Combating Miscommunication in the Workplace for Customer Centricity
Miscommunication can be a severe performance drain. Here are six tips to fight miscommunication in the workplace for customer...
Thoughts on How Customers See your Employees
Let's examine the importance of authentic employee engagement on customer engagement.
Using Customer Engagement Management to Create a Culture of Accountability
Measuring customer engagement and employee engagement can help you build a customer-centric culture at your company.
Costco Case Study: Employee Passion Increases Employee Retention and Customer Engagement
The emotional connection that employees have to companies positively affects customer engagement.