Common Characteristics of Brand Ambassadors
Voice of Customer programs should include employee engagement tools. By finding engaged Brand Ambassadors, you can boost overall...
How Poor Employee Engagement Creates Disengaged Customers
Measuring customer satisfaction? Good start, but don't forget to think about how employee engagement impacts customer engagement.
HR Practices to Boost Employee Engagement and Customer Engagement
Learn HR practices for boosting Employee Engagement as well as Customer Engagement.
Customer Engagement in a Down Economy: How to Survive Today and Thrive Tomorrow
Rather than cutting costs willy-nilly, learn how you can preserve the customer experience while surviving the recession with a...
How Brand Ambassadors Impact Customer Engagement
Customer Engagement feedback solutions rarely find the positive things current employees are doing right to delight customers....
Brand Ambassador Award Winners for 2011
PeopleMetrics' 2011 Brand Ambassador Awards highlight 6 individuals who create Customer Engagement through extraordinary customer...
Bringing Customer Satisfaction Experience Research to Front-Line Employees
Learn how to build customer engagement by sharing client satisfaction survey results across the organization, from c-suite...
Effort: Moving Consumers from Loyalty to Customer Engagement
Not all feedback management products consider the importance of the employee in customer satisfaction metrics. Learn the role...
Why the Ritz-Carlton is #1 in Customer Engagement
Ritz-Carlton has good customer engagement. They have high customer retention, effort, advocacy, and passion.