The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences.
For the third year, PeopleMetrics is proud to recognize its Brand Ambassador Award Winners. Winners of this award are identified by customer feedback indicating the employee has gone above and beyond for them.
Winners of the 2013 Award are:
- Tammy Fritz, American Hotel Register
- Doug Born, BKD
- Peter Ugo and Rachel Spurlock, Crowe Horwath LLP
- Jerry Taylor, EMD Millipore
- Katie Rack, Signature Flight Support (Second Time Winner)
Brand Ambassadors are an invaluable resource in achieving customer experience transformation as they consistently deliver the unexpected for customers. Tammy Fritz, American Hotel Register, says, “I thrive off of my customers being happy and the relationships that I develop with them. I know that I am part of the family of many of the customers that I represent, and that relationship makes me want to work harder for them.”
These strong sentiments aren’t unusual coming from Brand Ambassadors. PeopleMetrics CEO Sean McDade advises, “Brand Ambassadors are experts at delivering consistently great customer experience. Identifying them, learning from them, and sharing their expertise throughout the organization are powerful tools in achieving customer experience transformation.”
Katie Rack, a two-time winner from Signature Flight Support, shares this advice, “My customer service philosophy is empathy. I believe you have to have the ability to put yourself in the customer’s shoes.” And Jerry Taylor who has been delighting EMD Millipore customers for 24 years says, “The last question I always ask: What else can I do for you?”
~Janessa Lantz
Topics: Employee Experience, Customer Experience
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