How can companies use Pharma CX to facilitate patient enrollment, increase patient retention, and ultimately drive better outcomes...
In this session, we'll review 10 universal moment of truth touch points in the pharma patient journey, and discuss results our...
5 CX secrets behind the world's best brands. Plus, real-world examples of how these companies take extra care behind-the-scenes to...
Applying basic journey mapping to the pharmaceutical industry to measure, manage and improve pharma customer experience (CX).
In this session, we review 10 key differences pharma market research and pharma customer experience (CX).
In this session, we define patient centricity once and for all, and reveal how to become truly patient-centric while elevating...
In this session, we talk about closed-loop feedback best practices, share some examples of closed-loop feedback processes and...
In this session, we talk about the customer journey mapping process, and show you how to determine which touchpoints matter the...
What can you do NOW to get your employee experience (EX) program ready for 2021? Watch this edition of PeopleMetrics LIVE!, a free...
