PeopleMetrics

This year, try picking an actionable customer experience improvement metric to gain traction on your customer experience strategy.

In this annual round-up, we're listing the top ten customer experience blog posts for the PeopleMetrics Customer Experience...

Learn how thinking about the prospect experience and the entire customer experience can help customer retention during times of...

Here are four data security tips to increase your Cyber Monday conversions and improve customer retention throughout the holiday...

How outdoor retailer REI's dirty laundry relates to the difficulties of improving customer experience and real customer centricity.

Here are three questions that can help you figure out how to improve the customer experience with technology.

Let's look at the difference between Net Promoter Score and customer engagement metrics, and when to use them to improve customer...

Let's look at customer satisfaction metrics and customer effort score, and suggestions for using each customer experience metric.

Recent research shows that a majority of ants are lazy. Find out what that can teach you about employee engagement and customer...

Customer Experience (CX) Blog