Bridge the Employee & Customer Engagement Gap with Positive Psychology
A look at how positive psychology can help you bridge the customer engagement and employee engagement gap.
The Link Between Employee Engagement and Customer Engagement
PeopleMetrics measures employee engagement using four metrics to help your company improve customer experience.
Why Acting on Employee Suggestions Boosts Employee and Customer Engagement
Employee suggestions are a great source for customer engagement suggestions.
A Manager's Role in Customer Engagement
Managers serve an important role in keeping up any company's customer engagement efforts.
How Customer Retention Benefits Your Company Long-Term
Long-term customers are beneficial to your company, so focus on improving customer engagement.
Customer Engagement Management Tools for Organizing Customer Feedback
You need to consistently gather and act on customer feedback if you want to improve customer engagement.
Customer Alerts: Turning Customer Feedback into Immediate Sales
How targeted alerts from customer experience management software can turn customer feedback into action.
Is Twitter a Useful Customer Engagement tool?
Analyzing Twitter as a customer engagement tool, and the potential for social media feedback management.
Thoughts on How Customers See your Employees
Let's examine the importance of authentic employee engagement on customer engagement.