Every industry has what we call “high-impact” customers. These are customers who require a unique, differentiated experience and a...
Customer experience programs today are designed to address ALL your customers. By doing so they miss a CRITICUL segment that you...
Customer experience feedback & market research are not the same thing, BUT that doesn’t mean there aren’t parallels. These...
There are 5 critical patient needs every support program must meet. Unfortunately, most support programs fail to meet all 5 needs,...
Set your company apart from the competition by laser-focusing on improving the experience patients have with your patient support...
In this session, we review 10 key differences pharma market research and pharma customer experience (CX).
